Remote Client Engagement Expert
3 days ago
We're seeking a talented Online Sales and Support Professional to join our team at Da Vinci Clinic This role involves creating a seamless digital experience for our patients and clients.
ResponsibilitiesThis role includes:
- Engaging with patients and clients through various online channels to provide support and resolve issues.
- Providing detailed information about our services, treatments, and appointment procedures.
- Assisting patients with scheduling appointments, rescheduling, or cancellations.
- Proactively recommending and upselling products/services based on customer needs and preferences.
To excel in this role, you'll need:
- Excellent communication skills to interact with patients and clients.
- Ability to think critically and provide effective solutions.
- Proficiency in using online communication tools, CRM software, and basic office applications.
- Strong time management skills to handle multiple tasks efficiently.
You'll also need:
- High school diploma or equivalent; additional certifications or degrees in healthcare administration or customer service are a plus.
- Previous experience in customer service, preferably in a healthcare or clinic setting.
- Familiarity with medical terminology and healthcare procedures is desirable.
We offer:
- Medical Claims: Claim up to RM500 annually for Medical Claims.
- Medical Check-up: Annually medical check-up.
- Aesthetic Treatments: FOC Aesthetic Treatments.
- CNY: Free CNY holiday.
- Increment & Bonus: Yearly Increment & Bonus based on performance.
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