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Client Success Professional
1 week ago
About ThoughtFull:
ThoughtFull is a digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Our vision is to make mental health a priority for everyone, every day.
We're looking for a skilled Client Success Manager to join our team. As a key member of our client success team, you will be responsible for building strong relationships with our clients and ensuring their successful onboarding, launch, and ongoing engagement with our platform.
The ideal candidate will have excellent communication skills, be able to work independently, and have a strong understanding of our products and services.
Key Responsibilities- Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding, launch to ongoing relationship and/or engagement initiatives management, quarterly business reviews and driving business growth through renewals by increasing an account's annual recurring revenue and in parallel, reduce risk of churn.
- Enhance client satisfaction and trust by boosting adoption, retention, and engagement through proactive monitoring and analysis of client data, providing valuable recommendations, and identifying opportunities for upselling and cross-selling.
- Demonstrate expert understanding of ThoughtFull's products, services, and engagement initiatives (including clear demonstration sessions).
- Develop and deliver activation programs and/or engagement and communications plans at scale (including collaboration with internal teams) to drive education, increase engagement levels and create meaningful quantified impact based on client's needs.
