Training and Support Coordinator

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Info-Tech Systems Integrators Full time

We are seeking a skilled Training and Support Coordinator to join our team at Info-Tech Systems Integrators. As a Training and Support Coordinator, you will be responsible for coordinating training programs, managing training administration, and providing end-to-end support for our clients.

About the Role:

  • You will work closely with our training team to coordinate training programs and manage training administration.
  • You will conduct training needs analysis to identify gaps and improve performance.
  • You will design and implement training strategies to address identified gaps and optimize future training programs.
  • You will oversee the full spectrum of training administration, coordinating with internal and external training partners, clients, and stakeholders to ensure smooth program execution.
  • You will offer end-to-end support for Info-Tech Accounting Software, including troubleshooting and assisting with user inquiries.
  • You will deliver advanced training sessions to clients, ensuring they are equipped with the knowledge and skills to maximize the use of the software.
  • You will conduct user assessments from a practical, user-centered perspective to evaluate proficiency and provide targeted training improvements.
  • You will take on additional responsibilities and projects as needed, providing flexibility to support various business needs and initiatives.

Requirements:

  • Possess at least a diploma in any field (preferably accounting).
  • Confident and experienced in stand-up training, facilitation, and assessment with a passion for people development while being IT savvy and familiar with digitalized learning solutions.
  • Accredited Train-The-Trainer (TTT) certification is a strong advantage.
  • Experience in accounting software is an added advantage.
  • Strong communication skills in English and Bahasa Malaysia.
  • Fluency in Mandarin is an added advantage.


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