Customer Onboarding Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Isentia Full time

**About the Role**

The Customer Success Executive sits within the SEA Customer Success team, reporting to the Customer Success Manager. This role is responsible for understanding customer business needs, responding to support queries, configuring platforms, conducting training sessions, and coordinating with other departments to resolve customer issues.

This person will work closely with Account Management and New Business on pre-sales activities, such as demo/trial setups, volume checks, and reviewing monitoring requirements.



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