Deal Contract Negotiation Specialist

5 days ago


Petaling Jaya, Selangor, Malaysia Infosys Limited Full time

Company Overview:

Infosys Limited is a global leader in next-generation digital services and consulting. We work with clients across industries to help them succeed in a rapidly changing technology landscape.

Job Description:

  • As a Deal Contract Assist Concierge Manager, you will play a critical role in ensuring seamless deal execution and exceptional customer experience.
  • You will collaborate with agents to prepare for cadence meetings, resolve L1 escalations, and provide support to regional POD teams on prioritized cases.
  • Additionally, you will work closely with Service Delivery Leads to identify opportunities for process enhancements and improve efficiency.

Required Skills and Qualifications:

  • We are looking for individuals with 6-7 years of experience in BPO environments and 3 years of team management experience.
  • A Bachelor's degree and excellent problem-solving skills are essential.
  • Strong communication and analytical skills, as well as the ability to work collaboratively with multiple stakeholders, are also required.

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