Policy Servicing Analyst

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full time

Job Summary

We are seeking a highly skilled Policy Servicing Analyst to join our team at Zurich Australian Insurance Ltd. The successful candidate will be responsible for providing operational support, business process analysis, and approval of benefits payments as authorized.

Key Responsibilities

  1. Participate in system enhancements, process improvements, and digital projects to drive business growth and efficiency.
  2. Liaise and coordinate with senior management and IT or system support teams to ensure seamless project execution.
  3. Assist senior management in participating in project meetings and preparing system/business requirements and business process reviews.
  4. Develop and execute test scripts and perform User Acceptance Testing to ensure high-quality deliverables.
  5. Prepare sign-off documents from stakeholders and ensure timely implementation.
  6. Monitor project results and provide regular updates to senior management.
  7. Perform data analysis and present findings to support business decisions.
  8. Conduct quality checks and sampling reviews to ensure compliance with the Quality Assurance Framework.
  9. Establish and update guidelines, working instructions, and standard operating procedures to ensure consistency and efficiency.
  10. Process benefits requests, including surrender, withdrawal, cancellation, loan, and other payments, and approve up to the assigned authority limit.
  11. Meet or exceed timeline and objectives agreed with senior management for assigned projects and tasks.

Requirements

  1. Bachelor's Degree in Business Administration or equivalent.
  2. At least 3 – 5 years' experience in the Insurance Industry.
  3. Strong knowledge of insurance principles, excellent command of English and Bahasa Malaysia, and proficiency in MS Office.
  4. Ability to work independently without supervision and communicate effectively with all levels of the organization.


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