Policy Administration Manager

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full time
Policy Administration Manager

Job Reference: 116388

Job Summary

The Policy Administration Manager is responsible for overseeing the delivery of business-as-usual (BAU) processes on batch posting for Renewal & Notices, Suspense Management, Policy Benefits payment, and Group Servicing for Zurich Australian Insurance Ltd.

Key Responsibilities

  • To approve Policy Benefits Payment or transaction for Manager level for both Individual and Group servicing benefits payment and transactions approval up to authority limit delegated.
  • Supervises assigned team members daily batch activities related to renewal invitation, premium renewal posting, lapsation, auto endorsement, policy benefits payment, and periodic notices/statements.
  • LiFT Suspense Management.
  • Prepare the monthly suspense report.
  • Prepare current renewal suspense report for analysis.
  • To supervise assigned members for renewal suspense analysis activity and refund.
  • Supervises and coordinates for bonus/surplus declaration.
  • Ordinary Life and Annuity bonus declaration for Zurich Australian Insurance Ltd.
  • Supervise and continuously review the processes and procedures to ensure utilization of best practices and optimum the efficiencies.
  • Produce reports and maintain records as required by the Management.
  • Involve in database reconciliation for Life & Family Servicing.
  • Manage UAT and the implementation of improvement projects that will improve operations metrics such as reduction in cost or improvements in efficiency and production.
  • Attend enquiries from wealth planners or branches and complaints.
  • Support the assigned team member for continuous review and update the Departmental Quality Policy (DQP), Standard Operating Procedures, and Working Instructions.
  • Support audit, regulatory, and compliance activities and ensure compliance to internal and external regulatory and compliance guidelines and internal controls.
  • Drive Digital Servicing and automation initiatives as assigned.

Requirements

  • Degree or Diploma with relevant experience.
  • At least 8 years of working experience in Life Insurance/Takaful industry.
  • PC literate and excellent in communication skills.
  • Knowledge in Life Insurance/Family Takaful.
  • Good in leadership/problem-solving/analytical skill.
  • Computer and system literate with knowledge in Microsoft Word, Excel, and Power Point.


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