Business Support Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Jones Lang LaSalle Incorporated Full time

Empowering a Brighter Future

Jones Lang LaSalle Incorporated is a leading global real estate services company that empowers its employees to shape a brighter way forward. We are committed to hiring talented individuals and empowering them to thrive in their careers.

As a Business Support Specialist at JLL, you will be part of our innovative and collaborative culture, working closely with our clients and colleagues to deliver exceptional service experiences. Your role will involve providing administrative support, managing visitor information, and executing duties to the highest standards.

Key Responsibilities

Site Operations

  1. Ensure a welcoming and hospitable experience for employees and their guests.
  2. Manage up-to-date visitor information to boost agility in the workplace.
  3. Handle internal and external correspondence to provide timely and efficient service.
  4. Anticipate client needs through observation to create memorable experiences.
  5. Manage stationery requisition and related inventory management.
  6. Perform ad-hoc responsibilities assigned by the Workplace Manager.

Customer Services

  1. Foster a sense of community and create happiness at work for our team, clients, and guests.
  2. Create a welcoming environment for clients and customers by providing authentic, caring, and timely service.

Visitor Management

  1. Provide personable and efficient visitor registration services.
  2. Ensure regulatory compliance in managing visitor access through client Visitor Management Systems.
  3. Enhance safety and security of our client's facility by managing visitor movement.
  4. Execute emergency response plans to ensure safety of clients and guests when necessary.
  5. Deliver concierge services with local expertise and insider knowledge.
  6. Manage transportation requests from visitors and employees.

Conference Meeting Room Booking

  1. Assist and educate clients to achieve optimization and efficiency for meeting room bookings.
  2. Enhance user comfort and services by efficient turnaround of meeting rooms.
  3. Plan experiences and community events within and beyond the office, uniting people and injecting fun into the workplace.

Mail Delivery Services

  1. Organize receipt and delivery of all mail and courier services.
  2. Manage mail distribution records and mail logs.

Requirements

  1. Currently pursuing a bachelor's degree in Business Administration, Facilities Management, or related courses (preferable on last year/last semester) or recently graduated.
  2. Proficiency with Microsoft Word, Excel, and PowerPoint.
  3. Good command of verbal and written English.
  4. Ability to meet tight schedules and deliver high-quality work.
  5. High level of communication and interpersonal skills.

Location:

On-site – Kuala Lumpur, Malaysia.

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