Insurance Support Specialist

6 days ago


Petaling Jaya, Selangor, Malaysia Hong Leong Assurance Berhad Full time

We are seeking a highly skilled Insurance Support Specialist to join our team at Hong Leong Assurance Berhad. As a key member of our customer service team, you will provide exceptional support to our policyholders and ensure their needs are met.

About the Role

You will be responsible for attending to customer inquiries, resolving issues, and providing timely solutions. Your strong communication and interpersonal skills will enable you to effectively interact with customers, both internally and externally.

Key Responsibilities

  1. Respond to customer inquiries via phone, email, or other channels.
  2. Resolve customer complaints and escalate issues as necessary.
  3. Provide accurate and timely information to customers regarding policies and services.
  4. Collaborate with internal teams to ensure seamless service delivery.
  5. Analyze call performance data to identify areas for improvement.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Fluency in Mandarin is required.
  • Experience in customer service or a related field.
  • Strong problem-solving and analytical skills.


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