Insurance Claims Expert

6 days ago


Petaling Jaya, Selangor, Malaysia QBE Insurance Group Full time

As a Claims Processing Analyst, you will be responsible for providing technical support to the team and assistance to the team leader by being the subject matter expert on the process he/she is handling.

About this Role:

This is a key position within our organisation that requires a skilled individual to assist with day-to-day claims management from different lines of business. You will be working alongside LOB managers in implementing and maintaining claims management strategies, as well as acting as an escalation point for customer complaints.

  • You will maintain comprehensive knowledge of insurance guidelines and policies, adhering to local and international regulatory requirements.
  • You will build and maintain relationships with stakeholders, managing Co / RI claims submitted by different intermediaries.
  • You will work closely with the team to support distribution partners, supporting process improvement through negotiation and dispute resolution.

What We Offer:

  • A dynamic and supportive work environment that values your well-being and personal growth.
  • The opportunity to develop your skills and expertise in general insurance claims handling.
  • Access to training and development programs to enhance your performance and career prospects.
  • A competitive salary and benefits package, including flexible working options and a range of employee perks.


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