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IT Collaboration Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time
About the Role

As a skilled IT Collaboration Specialist at UOB, you will be responsible for administering and troubleshooting M365 collaboration tools, ensuring seamless end-user experience. The ideal candidate will have expertise in Microsoft 365 collaboration tools and Exchange administration, with strong troubleshooting and triaging skills.

Your primary focus will be on providing level 3 (L3) support for incidents and service requests, applying PowerShell scripting for automation and issue resolution. You will also administer and support various workplace enterprise tools, including MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA solutions.

Candidates are expected to work closely with the Workplace IT service desk team for escalations and after-hours support, following the access approval process to ensure privileged ID access is only granted to authorized personnel.

To succeed in this role, you should have proven experience as an M365 Administrator or similar role in enterprise environments. Strong communication and problem-solving skills are essential, along with proficiency in PowerShell scripting and experience working with security tools like Trend Micro and Enterprise Vault.