Resort Experience Coordinator

1 week ago


Johor Bahru, Johor, Malaysia Thistle Hotel, Johor Bahru Full time
Role Description

The Front Office Manager is responsible for overseeing the daily operations of our front office department, including reception, call centre, concierge, and executive lounge. This role requires strong leadership and communication skills, as well as the ability to work under pressure and meet deadlines.

Responsibilities:
  • Develop and implement strategies to improve front office efficiency and effectiveness
  • Liaise with General Manager and HOD's to establish and monitor standards within the department
  • Organize and coordinate front office operations according to established standards
  • Maximize sales opportunities and control costs to achieve financial targets
  • Ensure strict control over cash and credit transactions
Requirements:
  • Minimum 3 years' experience as a Front Office Manager in a similar hotel environment
  • Strong leadership and communication skills
  • Ability to work under pressure and meet deadlines
  • Knowledge of hospitality industry standards and best practices


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