Furniture Sales Associate
3 days ago
We are passionate about creating a better everyday life for the many people. At IKEA, we strive to deliver innovative, functional, and affordable home furnishing solutions. As a Customer Relations Officer, you will be part of a dynamic team that drives customer satisfaction and loyalty.
About the PositionThis is a fantastic opportunity to join our team and contribute to the success of IKEA's customer-centric approach. You will work collaboratively with colleagues to develop and implement effective customer relations strategies.
Duties and Responsibilities- Design and execute effective customer engagement initiatives to drive satisfaction and loyalty.
- Collaborate with the sales team to identify opportunities for growth and improvement.
- Develop and maintain relationships with key stakeholders, including suppliers and partners.
- Liaise with the Merchandise Pick-Up team to ensure seamless operations.
- Create customized solutions for customers through Add-On sales orders.
- Work with the Transport Service Provider to optimize logistics and minimize delays.
- Provide exceptional customer service and support to offline orders and other requests.
Requirements
- Proven experience in customer-facing roles, preferably in retail or hospitality.
- Excellent communication and interpersonal skills.
- Ability to analyze data and identify trends.
- Strong problem-solving and critical thinking skills.
- Adaptability and willingness to learn new systems and processes.
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