Furniture Sales Associate

3 days ago


Johor Bahru, Johor, Malaysia IKEA Part time

We are passionate about creating a better everyday life for the many people. At IKEA, we strive to deliver innovative, functional, and affordable home furnishing solutions. As a Customer Relations Officer, you will be part of a dynamic team that drives customer satisfaction and loyalty.

About the Position

This is a fantastic opportunity to join our team and contribute to the success of IKEA's customer-centric approach. You will work collaboratively with colleagues to develop and implement effective customer relations strategies.

Duties and Responsibilities
  • Design and execute effective customer engagement initiatives to drive satisfaction and loyalty.
  • Collaborate with the sales team to identify opportunities for growth and improvement.
  • Develop and maintain relationships with key stakeholders, including suppliers and partners.
  • Liaise with the Merchandise Pick-Up team to ensure seamless operations.
  • Create customized solutions for customers through Add-On sales orders.
  • Work with the Transport Service Provider to optimize logistics and minimize delays.
  • Provide exceptional customer service and support to offline orders and other requests.

Requirements

  • Proven experience in customer-facing roles, preferably in retail or hospitality.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and identify trends.
  • Strong problem-solving and critical thinking skills.
  • Adaptability and willingness to learn new systems and processes.


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