Learning and Development Specialist

1 week ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time
Job Description

The Training Manager is a key role in our organization, responsible for designing and delivering training programs that enhance the skills and knowledge of our employees. The ideal candidate will have a strong understanding of adult learning principles and be able to create engaging and interactive training experiences.

In this role, you will work closely with various stakeholders to identify training needs and develop curriculum that meets those needs. You will also be responsible for facilitating training sessions, workshops, and seminars, both in-person and virtually. Additionally, you will design and develop training materials, resources, and assessments to ensure the effectiveness of our training programs.

  • Key Responsibilities:
  • Conduct thorough assessments to identify training needs across various departments and job roles.
  • Analyze performance metrics, feedback, and skill gaps to determine training priorities.
  • Design and develop training curriculum, materials, and resources tailored to meet specific job requirements.
  • Facilitate training sessions, workshops, and seminars both in-person and virtually.
  • Deliver training content effectively to ensure understanding and retention among participants.
  • Develop evaluation methods to assess the effectiveness of training programs.
  • Collect feedback from participants and stakeholders to make continuous improvements to training initiatives.
  • Provide ongoing support and coaching to employees to reinforce learning and development.
  • Collaborate with managers to identify opportunities for individual and team improvement.
  • Coordinate training schedules, venues, and logistics to ensure smooth execution of training activities.
  • Maintain accurate records of training attendance, feedback, and performance metrics.
  • Ensure training programs comply with company policies, industry regulations, and quality standards.
  • Stay updated on industry trends and best practices in training and development.


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