Performance Evaluation Specialist

3 days ago


Klang, Selangor, Malaysia Sutherland Full time
About Sutherland

We specialize in providing cutting-edge AI, automation, and cloud engineering solutions that drive business success. Our expert teams deliver exceptional results through innovative technology and process excellence.

As a leader in our field, we have developed over 200 patented inventions and technologies. Our 'as a service' model enables us to provide customized solutions that transform businesses, improve operations, and enhance customer experiences.

Key Responsibilities

This role involves completing transaction evaluations and participating in internal and external calibration sessions. Key responsibilities include:

  • Ensuring Quality Standards: Managing performance and service quality to meet customer expectations.
  • BUILDING RELATIONSHIPS: Communicating effectively with clients and team members to understand needs, resolve issues, and build strong relationships.
  • Reporting and Analysis: Providing timely and accurate reports to management, highlighting key findings and insights.
  • Driving Business Results: Developing effective strategies based on data-driven insights and recommendations.
Essential Qualifications

To excel in this role, you will require:

  • Experience in process transformation and improvement.
  • Proficiency in MS Office applications.
  • Ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to interpret data and make informed decisions.


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