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Service Delivery Manager
2 months ago
We are seeking a highly skilled Service Delivery Manager to lead our IT project delivery team in the APAC region. As a key member of our organization, you will be responsible for ensuring the smooth delivery of services, achieving customer satisfaction, and driving commercial success.
Key Responsibilities- Project Management: Oversee the delivery of IT projects across various service lines, ensuring timely completion, quality, and customer satisfaction.
- Customer Relationship Management: Manage business relationships with key clients in the APAC region, serving as the primary point of contact for end customers.
- Strategic Decision Making: Apply strategies and decisions from Central Governance committees and the Program Director to drive business growth and success.
- Team Leadership: Lead a team of Delivery Managers to achieve quality and performance objectives, implement Service Improvement Programs, and drive process optimization.
- Process Improvement: Monitor and evaluate service delivery processes, identifying areas for improvement and implementing necessary changes to ensure efficient and cost-effective service delivery.
- Technical Leadership: Lead technical teams, resolve reliability issues, track key performance indicators (KPIs), and manage budgets to ensure successful project delivery.
Hemmersbach GmbH & Co. KG is a leading provider of IT infrastructure services, operating in over 190 countries with 50 own subsidiaries. We deliver exclusive services to top companies in the IT industry, making a positive impact on the world through our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family initiatives. As The Social Purpose IT Company, we strive to make a difference in the lives of our customers and the communities we serve.
