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Service Delivery Manager

1 month ago

Subang Jaya, Selangor, Malaysia Randstad Malaysia Full time
Career progression and true work culture with an MNC giant, delivering IT infrastructure improvements and driving future demand.

About us:

  • We're a global company expanding our IT infrastructure with the latest technologies.

Job details:

  • Job Title: Service Delivery Manager
  • Location: Subang Jaya, Malaysia
  • Salary: RM10,000 - RM12,000
  • Employment: Permanent
  • Working Environment: Hybrid (3 days in office)
  • Benefits: Medical and hospitalization coverage, performance bonuses

Responsibilities:

  • Lead service delivery team for review, improvement, and resource optimization.
  • Manage stakeholder expectations through regular meetings and relationship building.
  • Translate technical requirements to business requirements.
  • Monitor vendor engagement and facilitate resource allocation.

Requirements:

  • At least 3 years of experience as a Service Delivery Manager.
  • Mastery of ITIL principles.
  • Strong English communication and interpersonal skills.
  • Strong stakeholder management abilities.
  • Familiarity with Microsoft technologies and IT applications is an advantage.

Education:

  • Bachelor Degree