Front Desk Professional
7 days ago
Nirvana Asia Ltd is seeking a highly skilled and experienced Front Desk Professional to join our team. The ideal candidate will have a strong background in customer service, be proficient in Mandarin, and have excellent communication skills.
About the Role:
This is an exciting opportunity for individuals who want to work in a dynamic environment and contribute to the success of our company. As a Front Desk Professional, you will be responsible for providing exceptional customer service to clients and agents, handling queries, and maintaining accurate records.
Key Responsibilities:
- Deliver exceptional customer service to clients and agents via phone, email, and in-person.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Maintain accurate records of customer interactions, including phone calls, emails, and in-person meetings.
- Process sales confirmations and prepare official receipts as needed.
- Work collaboratively with other teams to ensure seamless delivery of services.
- Demonstrate excellent problem-solving skills and think critically to resolve complex issues.
- Stay up-to-date with company policies and procedures, and maintain confidentiality when handling sensitive information.
Requirements:
- At least SPM/Diploma in any field.
- Minimum 1 to 3 years of working experience in Customer Service or Administrative field.
- Proficient in Mandarin and English, with excellent communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Discipline, maturity, positive thinking, and a friendly personality.
- Fresh graduates are encouraged to apply. On the job training will be provided.
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