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Quality Assurance Professional

2 weeks ago

Sungai Petani, Kedah, Malaysia SummitNext Full time
Job Description

The primary responsibility of the QA Specialist is to ensure service quality standards are met through monitoring and evaluating customer interactions.

  1. Monitor calls, chats, and emails to identify trends, issues, and areas for improvement in customer service delivery.
  2. Develop and recommend process improvements to enhance customer satisfaction and performance.
  3. Conduct regular audits of call logs and support interactions to ensure compliance with company policies.

The ideal candidate should have a strong understanding of quality assurance processes, customer service best practices, and performance metrics.