Senior Custody Operations Manager

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

Company Overview

Citigroup Inc. is a leading global bank with a strong presence in the financial industry. We offer a wide range of services to our clients, including asset servicing, securities services, and more.

Job Description

We are currently seeking a highly skilled professional to join our team as a Custody Asset Servicing Senior Supervisor. In this role, you will be responsible for managing a team of support staff, supervising daily operations, and ensuring that all tasks are completed efficiently and effectively.

Responsibilities

  • Manage reconciliations and processing positions related to Corporate Action events.
  • Revise communications, notifications, and facilitate postings for Corporate Action or Proxy events.
  • Supervise a small team consisting of support staff.
  • Delegate and supervise straightforward tasks.
  • Recommend personnel actions such as hiring, discipline, performance evaluations, promotion, compensation adjustments, and termination.
  • Create and monitor appropriate metrics for the team managed.
  • Supervise overall operating efficiency.
  • Apply working knowledge of technical and professional principles and concepts and in-depth knowledge of team objectives.
  • Supervise the quality and service of self and others; network/navigate within the organization to troubleshoot escalated issues and bring appropriate closure.
  • Identify opportunities for implementation process improvements, and service or technology enhancements; identify control deficiencies and implement appropriate procedures.
  • Train staff on new procedures or technology enhancements.
  • Create, develop, and maintain business relationships.
  • Find opportunities to reduce expenses.
  • Apply basic understanding of how own area integrates within own subject area.
  • Make evaluative judgments to solve problems based on analysis of factual information; resolve problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
  • Ensure the quality of tasks provided by self and others on team are completed.
  • Exchange ideas and information in a concise and logical manner with tact and sensitivity to audience diversity.
  • May act as backup for manager and perform other duties as assigned.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Required Skills and Qualifications

  • 5-6 years relevant experience in Custody Ops.
  • Prior work experience in a related job that would provide a basic knowledge of activities, policies, and procedures of the work area.
  • Intermediate MS Office skills.
  • Demonstrate a working knowledge of technical and professional principles and concepts related to the business.
  • Knowledge of multiple types of investment instruments including: Equity securities, Fixed Income, and Asset Backed securities.
  • Proven success as a team player.
  • Bachelor's degree/University degree or equivalent experience.
  • Able to work on Malaysia Public Holiday.

Benefits

Citi provides programs and services for your physical and mental well-being, including access to telehealth options, health advocates, confidential counseling, and more. Coverage varies by country.

We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

We have a variety of programs that help employees balance their work and life.

Others

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community, and make a real impact.

You'll be part of our team that supports our clients' businesses by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

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