Custody Ops Senior Supervisor

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

About the Role

We are seeking a highly skilled professional to join our team as a Custody Asset Servicing Senior Supervisor. In this role, you will be responsible for managing a team of support staff, supervising daily operations, and ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities

  • Oversee the reconciliation and processing of positions related to Corporate Action events.
  • Review and revise communications, notifications, and facilitate postings for Corporate Action or Proxy events.
  • Supervise a team of support staff.
  • Delegate tasks and supervise straightforward responsibilities.
  • Recommend personnel actions such as hiring, discipline, performance evaluations, promotion, compensation adjustments, and termination.
  • Create and monitor key performance indicators (KPIs) for the team managed.
  • Supervise overall operational efficiency.
  • Apply advanced knowledge of technical and professional principles and concepts and in-depth knowledge of team objectives.
  • Supervise the quality and service of self and others; navigate within the organization to troubleshoot escalated issues and bring closure.
  • Identify opportunities for process improvements, and service or technology enhancements; identify control deficiencies and implement corrective procedures.
  • Train staff on new procedures or technology enhancements.
  • Build and maintain business relationships.
  • Identify opportunities to reduce costs.
  • Apply comprehensive understanding of how own area integrates within own subject area.
  • Solve complex problems based on analysis of factual information; resolve problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
  • Ensure the quality of tasks provided by self and others on team are completed.
  • Communicate ideas and information in a clear and logical manner with tact and sensitivity to audience diversity.
  • Act as backup for manager and perform other duties as assigned.
  • Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Requirements

  • 5-6 years relevant experience in Custody Ops.
  • Prior work experience in a related job that would provide a basic knowledge of activities, policies, and procedures of the work area.
  • Intermediate MS Office skills.
  • Demonstrate a working knowledge of technical and professional principles and concepts related to the business.
  • Knowledge of multiple types of investment instruments including: Equity securities, Fixed Income, and Asset Backed securities.
  • Proven success as a team player.
  • Bachelor's degree/University degree or equivalent experience.
  • Able to work on Malaysia Public Holiday.

Culture & Benefits

Citi is committed to creating a diverse and inclusive workplace culture that values employee growth and well-being.

We offer a range of benefits to support our employees' physical and mental health, including access to telehealth options, health advocates, and confidential counseling.

Citi also provides opportunities for professional development and training to help our employees grow in their careers.

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