Paymentology Technical Account Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tutuka Full time

At Tutuka, we are shaping the future of global payments. Our advanced multi-cloud platform offers unparalleled scalability and flexibility, enabling banks and fintechs to issue and process cards across 60 countries.

We seek a skilled Technical Account Manager to join our team. This role involves managing client relationships, ensuring exceptional service and technical solutions. You will work closely with engineering and product teams to resolve technical issues and provide valuable insights.

Key Responsibilities:
  • Serve as the primary technical point of contact for clients, addressing their needs and resolving complex issues.
  • Maintain deep technical knowledge of payment domains, including expertise in ISO8583.
  • Utilize web technologies, REST APIs, authentication, authorization, and SQL scripting to support clients effectively.
  • Demonstrate strong troubleshooting skills and drive technical discussions to resolve issues efficiently.
  • Collaborate with engineering and product teams to implement solutions and provide technical suggestions.
  • Possess a basic understanding of programming languages and analyze application error logs, exceptions, and stack traces.
  • Manage and escalate issues as necessary to ensure timely resolution.
Requirements:

To succeed in this role, you must have extensive knowledge of payment domains and ISO8583. Proficiency in web technologies, REST APIs, and cloud technologies like AWS, Azure, and SQL scripting is essential. Excellent troubleshooting skills and the ability to drive technical discussions effectively are also required.

What We Offer:

Tutuka values diversity, innovation, and collaboration. As a Paymentology employee, you can look forward to working with a global team where everyone plays an important part in advancing the world through payments. We prioritize making things happen, easy, and right – together.



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