Technical Account Manager

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tutuka Full time

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 60 countries, at scale.

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

We are seeking a skilled and dedicated Technical Account Manager to join our team. In this role, you will be responsible for managing and supporting our clients, ensuring they receive exceptional service and technical solutions. You will work closely with engineering and product teams to resolve technical issues and provide insights.

What you get to do:
  • Serve as the primary technical point of contact for clients, addressing their needs and resolving issues.
  • Maintain a deep technical understanding of payment domains, including expertise in ISO8583.
  • Utilise knowledge of web technologies, REST APIs, authentication, authorisation, and SQL scripting to support clients.
  • Demonstrate strong troubleshooting skills and the ability to drive technical discussions.
  • Provide technical suggestions and collaborate with engineering and product teams to implement solutions.
  • Possess a basic understanding of programming languages and analyse application error logs, exceptions and stack traces.
  • Manage and escalate issues as necessary to ensure timely resolution.
  • Develop and maintain strong relationships with clients to understand their business needs and objectives.
  • Extensive knowledge of payment domains and ISO8583.
  • Proficiency in web technologies, REST APIs, and a good understanding of cloud technologies such as AWS, Azure, and SQL scripting.
  • Excellent troubleshooting acumen and the ability to drive technical discussions effectively.
  • Basic understanding of programming languages and familiarity with analysing application error logs, exceptions and stack traces.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively with engineering and product teams.
  • Experience in managing client relationships and providing exceptional customer service.
  • Problem-solving mindset and ability to work in a fast-paced environment.
What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

Apply to this job

Paymentology is committed to ensuring that all eligible individuals are considered and included in the application process. If you need help with this application, an interview, completing tests or any other part of the selection process, please submit this form or direct your inquiries to careers@paymentology.com and we will gladly assist you.

Diversity is in our DNA

We're a global company, fuelled by our diverse, experienced and innovative Paymentologists who play a crucial part in our global mission to advance the world through payments.

Our values

Paymentology has a culture of making things happen, easy and right - together. This underpins and guides how we work every day. It's the values, or ways of doing things, that are baked into our DNA. Living it is what makes us Paymentologists.

Make it Happen

We don't wait for permission, we take action when we spot an opportunity to innovate, make an improvement or resolve an issue. We're always looking for better ways to get things done, together.

Make it Easy

We seek out ways to make things simpler for our clients and colleagues alike; communicating, collaborating and solving challenges agreeably, efficiently, and transparently.

Make it Right

From a simple email to a piece of code, or a major deployment, we pay attention to detail, making things the best they can be. All while making the world around us a better place in the process.

Together

We enjoy working together. We're focused on making things happen, easy and right for our colleagues, our clients and the communities around us. This means we help each other to get things done, putting our teams ahead of our own interests for the greater good of Paymentology.

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