Technical Account Manager

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Food Market Hub Full time
Technical Onboarding at Food Market Hub

We are seeking a highly skilled Technical Account Manager to join our team at Food Market Hub. As a key member of our Customer Experience team, you will play a vital role in ensuring the success of our clients through seamless onboarding, effective training, and successful mapping of their onboarding journey.

Key Responsibilities:
  1. Technical Onboarding: Lead the technical onboarding process for new customers, ensuring a smooth and successful transition from the initial implementation phase to achieve first value and full product adoption.
  2. System Training: Develop and deliver training programs to empower customers with the knowledge and skills to fully utilise our system, and educate them on best practices to achieve their objectives in the shortest time possible.
  3. Technical Support: Provide technical support to customers, including troubleshooting and resolving issues related to our system.

The ideal candidate will possess excellent communication and interpersonal skills, strong problem-solving skills, and the ability to think strategically and provide innovative solutions. They will also be tech-savvy, detail-oriented, and organised, with the capacity to manage multiple customer accounts simultaneously.



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