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Client Success Director
1 week ago
About Justmarkets
We are a results-driven organization committed to driving business growth and excellence.
Job Overview
This role involves leading and managing a team of specialists, driving performance management, and optimizing processes to improve efficiency and effectiveness.
Key Responsibilities
- Lead and manage a team of specialists, providing coaching and guidance to help them meet and exceed goals.
- Drive performance management by setting targets, tracking key performance metrics, and providing coaching.
- Optimize processes by analyzing current workflows and implementing best practices.
- Deliver strategic reports with actionable insights on performance, customer feedback, and market trends.
- Stay ahead of market trends by maintaining industry knowledge and adapting strategies accordingly.
- Represent specialists to leadership by presenting performance data and insights.
- Resolve client issues through effective problem-solving and smooth communication.
Requirements
- Proven experience in team management, performance optimization, and strategy development.
- Strong leadership skills and ability to mentor and develop high-performing teams.
- Excellent data analysis and process improvement skills.
- Strong communication skills and ability to present performance data.
- Ability to thrive in a fast-paced, results-driven environment.
- Deep understanding of market trends and competitive landscapes.
- Results-oriented mindset with a focus on exceeding targets and KPIs.
- Fluency in English and Vietnamese, with additional languages being an advantage.
We Offer
- Opportunity to lead and shape a high-performing team.
- Opportunity for advancement through continuous performance improvement and exceeding KPIs.
- Paid time off, medical insurance, parking and commuting reimbursement, professional education budget, language learning budget, and wellness budget.