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Client Success Director

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Justmarkets Full time

About Justmarkets

We are a results-driven organization committed to driving business growth and excellence.

Job Overview

This role involves leading and managing a team of specialists, driving performance management, and optimizing processes to improve efficiency and effectiveness.

Key Responsibilities

  • Lead and manage a team of specialists, providing coaching and guidance to help them meet and exceed goals.
  • Drive performance management by setting targets, tracking key performance metrics, and providing coaching.
  • Optimize processes by analyzing current workflows and implementing best practices.
  • Deliver strategic reports with actionable insights on performance, customer feedback, and market trends.
  • Stay ahead of market trends by maintaining industry knowledge and adapting strategies accordingly.
  • Represent specialists to leadership by presenting performance data and insights.
  • Resolve client issues through effective problem-solving and smooth communication.

Requirements

  • Proven experience in team management, performance optimization, and strategy development.
  • Strong leadership skills and ability to mentor and develop high-performing teams.
  • Excellent data analysis and process improvement skills.
  • Strong communication skills and ability to present performance data.
  • Ability to thrive in a fast-paced, results-driven environment.
  • Deep understanding of market trends and competitive landscapes.
  • Results-oriented mindset with a focus on exceeding targets and KPIs.
  • Fluency in English and Vietnamese, with additional languages being an advantage.

We Offer

  • Opportunity to lead and shape a high-performing team.
  • Opportunity for advancement through continuous performance improvement and exceeding KPIs.
  • Paid time off, medical insurance, parking and commuting reimbursement, professional education budget, language learning budget, and wellness budget.