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Relationship Management Professional

1 week ago

Kajang Municipal Council, Malaysia OCBC Bank Full time

As a Relationship Management Professional at OCBC Bank, you will play a key role in delivering exceptional services to our valued business customers. Your primary responsibility will be to build and maintain relationships with our key community banking customers by providing timely and effective follow-up services, ensuring customer satisfaction and loyalty.

Key Accountabilities
  • Client Service: You will be responsible for providing exceptional service to our SME customers, ensuring their needs are met and exceeded.
  • Revenue Growth: Your primary goal will be to generate revenue through cross-selling and up-selling relevant business banking products to our SME customers.
  • Risk Management: You must ensure that all transactions and activities are conducted with integrity and in accordance with the bank's policies and procedures.
  • Relationship Maintenance: Your responsibility will be to maintain strong relationships with our SME customers, ensuring customer satisfaction and loyalty.
  • Work Quality: You will also be required to adhere to the bank's internal quality policies and requirements to ensure effectiveness and efficiency in carrying out your duties.
Qualifications

To be successful in this role, you must possess a minimum qualification of a recognized Diploma/Degree or equivalent. Additionally, candidates with prior experience in loans sales, account management, or relationship management, preferably in a financial institution or service provider, will be considered favorably.