Global Operations Coordinator

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Emerald Zebra Full time

Emerald Zebra is a well-established multi-regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks, and Cryptocurrencies.

We are seeking a highly skilled Global Operations Coordinator (Mandarin Speaking) to join our team in Malaysia. As a globally recognized broker, we pride ourselves on exceptional trading conditions, award-winning customer service, and over 19 years of industry experience.

The ideal candidate will have fluency in Mandarin, especially to support the Client Relations Department in the China region, while Cantonese is an added advantage. Fluency in English is also crucial for effective communication with our diverse client base.

The successful candidate will report directly to the Country Manager (China). Key responsibilities include:

  • Cross-Department Coordination: Communicate and collaborate with various departments to ensure workflows are aligned and tasks are completed efficiently.
  • Supervision and Support: Monitor the progress of work across departments, ensuring deadlines are met and providing support where needed.
  • Platform System Updates: Maintain up-to-date platform systems with relevant data and changes.
  • Client Requests and Complaints: Handle client inquiries, requests, and complaints, conducting timely investigations and delivering solutions.
  • Payment Issue Resolution: Coordinate with customers and service providers to resolve payment issues through multiple channels.
  • PSP Activity Oversight: Manage and monitor PSP activities, ensuring updates are made, and resolving deposit/withdrawal issues promptly.
  • Risk Monitoring: Analyze activities to identify potential risks, ensuring compliance with risk management protocols.
  • Monitor Toxic Order Flow: Track and analyze order flow to detect and address any toxic trading behaviors.

A strong understanding of the Forex market and trading operations is essential for this role. The ideal candidate will possess excellent verbal and written communication skills, strong organizational and multitasking abilities, and proficiency in Microsoft Office tools, especially Excel.

In return for your hard work and dedication, you can expect a competitive salary of RM120,000 per annum, plus benefits including corporate parking (claimable if a slot is unavailable), additional days for annual leave and medical visits, welcoming team environment, continuous personal development, growth with the company, and opportunity to learn from industry leaders.

The application process will consist of an initial interview with our People Function (45 minutes to 1 hour) followed by a final interview with the Hiring Manager (45 minutes to 1 hour).



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