Global Customer Service Representative
2 days ago
About Bitdeer Group:
We are a leading provider of blockchain and high-performance computing solutions, committed to delivering comprehensive computing services for our global customers.
Our team is dedicated to providing exceptional user experiences, ensuring timely resolutions to customer inquiries, and continuously improving our support processes.
The successful candidate will be responsible for managing user interactions across various online platforms, efficiently resolving customer complaints, and enhancing overall user satisfaction.
Key responsibilities include:
- User management: Respond to customer inquiries, resolve issues, and improve user experience.
- KYC management: Process user KYC work orders, ensure compliance with company policies, and resolve customer queries.
- Product management: Support sales-related tasks, including product listing, inventory management, and producing product links for major customers.
- After-sales follow-up: Track and handle abnormal after-sales problems, respond to emergencies, and maintain relationships with VIP customers.
- VIP management: Foster strong relationships with VIP customers, create exclusive product links, and enhance user loyalty.
- Product optimization: Analyze and summarize product issues, propose improvement plans, and optimize business and customer service processes.
Required skills and qualifications:
- Bachelor's degree or above.
- Proficient in English and Chinese communication, Office software.
- Strong communication skills, user-centric approach, service awareness, teamwork spirit, organizational coordination ability, sense of responsibility, and stress resistance.
- Experience as a Customer Support Specialist (from Junior to Senior) or Customer Support Team Leader or above.
We offer a dynamic and inclusive work environment, fast-growing opportunities, personal accountability, autonomy, fast growth, and learning opportunities. Attractive welfare benefits and developmental opportunities such as training and mentoring are available.
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