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Retail Operations Leader

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

Hiredly X is seeking a Retail Manager to oversee store operations, drive sales, and lead a team. This role offers a chance to influence customer experience and brand representation.

The ideal candidate will be responsible for managing all aspects of store operations, achieving sales goals, managing a high-performing team, and ensuring the store represents the company's image and values.

Key Responsibilities
  • Achieve and exceed sales targets and profitability goals for the store.
  • Monitor sales performance metrics such as daily revenue, conversion rates, and average basket size.
  • Implement sales strategies and in-store promotions to drive revenue growth.
Store Operations Management
  • Manage all day-to-day store operations, including opening and closing procedures, cash handling, and POS system accuracy.
  • Ensure stock levels are maintained, conduct regular inventory counts, and manage replenishment to avoid overstock or stockouts.
  • Maintain compliance with company policies and ensure a clean, organized, and visually appealing store environment.
Customer Experience
  • Deliver excellent customer service to ensure a premium shopping experience for every customer.
  • Handle customer inquiries, feedback, and complaints in a professional and timely manner.
  • Lead by example to ensure the team provides personalized and engaging service.
  • Recruit, train, and develop a team of sales associates.
  • Set clear goals, provide performance feedback, and foster a positive work environment.
  • Create and manage staff schedules to ensure optimal coverage and productivity.