Customer Service Leader Retail

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time

Role Overview

This Retail Supervisor position is an exciting opportunity for a motivated and experienced professional to join our team at Gulf Marketing Group (GMG Group). As a key member of our sales operations team, you will be responsible for assisting the Store Manager in overseeing sales operations, achieving sales targets, and ensuring excellent customer service.

  • Key Accountabilities:
  • Assist the Store Manager in developing and implementing sales strategies, managing inventory, and optimizing store displays.
  • Provide training and guidance to sales teams on product knowledge, sales techniques, and customer service standards.
  • Monitor sales performance, identify areas for improvement, and develop plans to increase sales revenue.
  • Develop and maintain strong relationships with customers, suppliers, and stakeholders.

Requirements

  • At least 3 years of experience in sports/fashion retail industry.
  • Proven track record of success in sales operations, customer service, and leadership.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Able to work effectively in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Strong knowledge of retail industry trends, best practices, and technologies.


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