Customer Experience Leader

About UsAt Touch 'n Go Group, we strive to revolutionize the fintech industry by paving the way to a cashless society. Our goal is to empower our customers to make informed decisions about their financial lives.Job Description:We are looking for a seasoned Fintech Team Lead to join our team. As a key member of our organization, you will be responsible for...

Job SummaryThe Store Experience Leader will be responsible for overseeing the daily operations of our tea house, ensuring that customers receive an exceptional experience. This includes managing staff, monitoring sales performance, and maintaining high standards of hygiene and safety.

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Customer Care Team as a Customer Experience Lead | Mandarin and Japanese Speaking. As a key member of our leadership team, you will be responsible for leading a team of at least 10 associates to achieve organizational goals.

About UsWe are a leading international universal insurance provider with a strong regional presence, committed to delivering exceptional customer experiences through innovative solutions.Key ResponsibilitiesAct as a key liaison between business stakeholders and technical teams.Lead and support the implementation of an OmniChannel solution, unifying multiple...

About AI RudderAI Rudder is a leader in AI-powered customer experience solutions. Our mission is to empower businesses to deliver exceptional customer experiences by leveraging the power of AI voice automation.You will be an expert in translating and aligning our products to maximize customer ROI on value. You will also lead the identification of...

About the RoleAt TIME's group, we're committed to delivering exceptional service and support to our customers. As a key member of our team, you'll play a critical role in shaping our customer experience strategy and ensuring that every interaction meets our high standards.This is an exciting opportunity for a seasoned customer experience leader to join our...

Key ResponsibilitiesSupervise, train, and motivate a team to uphold the highest standards of guest service.Manage lounge operations, including reservations, event setup, guest flow, and seating arrangements.Ensure smooth inventory management, stock control, and supplier coordination to maintain operational efficiency.Provide a high level of discretion and...

Nirvana Asia is an international bank with a long history of delivering innovative solutions to our clients. Our Global Business Services centre is a key player in our operations, providing a range of services including technology and innovation.We're committed to creating a workplace culture that's inclusive, diverse and supportive. We believe that everyone...

Boutique Manager/ Assistant Boutique ManagerAbout the RoleAs a Luxury Retail Experience Leader, you will have the opportunity to shape the ambiance of our exclusive boutique store in Kuala Lumpur. This role requires an accomplished and highly skilled professional to lead our team and deliver exceptional customer service.Key ResponsibilitiesLeadership: Lead...

Our RequirementsWe are looking for an experienced experience insights manager who can lead our research and design team in creating in-depth end-to-end financial journeys for personal and business banking customers.The ideal candidate has at least 5 years of experience in a customer research role, with strong execution skills in surveys and data...

About the JobWe are looking for a talented Customer Acquisition Leader to help us grow our business. In this role, you will be responsible for developing and executing customer acquisition strategies to drive growth and revenue.You will leverage data analysis, industry research, and competitive benchmarking to inform your decisions, and work closely with the...

Job DescriptionZalora is seeking a highly skilled and experienced Senior Customer Support Leader to join our Technology team.The successful candidate will oversee and manage the Product Support function, ensuring that requests and inquiries are handled within Service Level Agreements (SLAs). As a leader of the team, your primary responsibility will be to...

About the RoleWe are seeking a highly skilled Customer Success Leader to join our team at StoreHub.The ideal candidate will have experience in customer success, account management, or retail operations and be able to drive business growth through strategic partnerships and relationships.This is a full-time role that requires strong communication and...

Role SummaryThis is a unique opportunity to join Zalora as a Customer Experience Manager - Support and make a significant impact on the success of our organization. As a leader of the Product Support function, you will be responsible for ensuring that requests and inquiries are handled within SLAs, while also driving results through effective team management...

The CMA CGM Group is a global leader in shipping and logistics, serving over 420 ports worldwide. As a Regional Customer Care Operations Manager, you will be part of this network, responsible for implementing the global customer care strategy in the region.You will improve KPIs for key processes, service quality, and productivity across customer care teams,...

AIA Hong Kong and Macau is committed to creating a healthier, more sustainable future for everyone. As part of our marketing, distribution & partnership team, you'll play a vital role in advancing this movement.Job SummaryThis Senior Customer Marketing Manager position requires a highly experienced professional to lead the Customer Marketing unit. The...

About UsZeal Group is an award-winning FinTech company offering various products. Founded in 2017, we have grown to a team of 700+ employees across the globe.We are looking for a skilled Customer Service leader to join our team in Southeast Asia. The ideal candidate will oversee the customer service team and develop strategies to improve our service...

Job Description: The role of a Customer Service Team Leader involves leading and supervising a team of customer service representatives. This includes providing guidance, coaching, and support to ensure the team meets performance goals and adheres to manuals, policies, and guidelines.The ideal candidate should be able to handle escalated customer issues,...

We are seeking a Cloud-based Customer Experience Lead with expertise in Salesforce CRM and Contact Centre technologies. As a Senior Solutions Architect for Sales and Marketing, you will lead the design and architecture of Salesforce CRM solutions and drive Genesys omnichannel integration.The successful candidate will have a strong background in solution...