Customer Experience Leader

About UsAt Touch 'n Go Group, we strive to revolutionize the fintech industry by paving the way to a cashless society. Our goal is to empower our customers to make informed decisions about their financial lives.Job Description:We are looking for a seasoned Fintech Team Lead to join our team. As a key member of our organization, you will be responsible for...

We are seeking an experienced Senior Claims Professional to join our team, responsible for managing an efficient and effective claims team and ensuring exceptional customer experience.Key ResponsibilitiesDeliver end-to-end customer journey and provide exceptional PRUexperience Service to customers.Fulfill the Claims Philosophy by paying all valid claims...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

Key ResponsibilitiesAs a Customer Service Team Leader at Zeal Group, you will be responsible for:Leading and supervising a team of customer service representatives.Providing guidance, coaching, and support to ensure the team meets performance goals.Handling escalated customer issues and complex problem-solving.Implementing strategies to address customer...

About UsWe are a leading international universal insurance provider with a strong regional presence, committed to delivering exceptional customer experiences through innovative solutions.Key ResponsibilitiesAct as a key liaison between business stakeholders and technical teams.Lead and support the implementation of an OmniChannel solution, unifying multiple...

About AI RudderAI Rudder is a leader in AI-powered customer experience solutions. Our mission is to empower businesses to deliver exceptional customer experiences by leveraging the power of AI voice automation.You will be an expert in translating and aligning our products to maximize customer ROI on value. You will also lead the identification of...

About the RoleAt TIME's group, we're committed to delivering exceptional service and support to our customers. As a key member of our team, you'll play a critical role in shaping our customer experience strategy and ensuring that every interaction meets our high standards.This is an exciting opportunity for a seasoned customer experience leader to join our...

Boutique Manager/ Assistant Boutique ManagerAbout the RoleAs a Luxury Retail Experience Leader, you will have the opportunity to shape the ambiance of our exclusive boutique store in Kuala Lumpur. This role requires an accomplished and highly skilled professional to lead our team and deliver exceptional customer service.Key ResponsibilitiesLeadership: Lead...

Our RequirementsWe are looking for an experienced experience insights manager who can lead our research and design team in creating in-depth end-to-end financial journeys for personal and business banking customers.The ideal candidate has at least 5 years of experience in a customer research role, with strong execution skills in surveys and data...

About the JobWe are looking for a talented Customer Acquisition Leader to help us grow our business. In this role, you will be responsible for developing and executing customer acquisition strategies to drive growth and revenue.You will leverage data analysis, industry research, and competitive benchmarking to inform your decisions, and work closely with the...

Job DescriptionZalora is seeking a highly skilled and experienced Senior Customer Support Leader to join our Technology team.The successful candidate will oversee and manage the Product Support function, ensuring that requests and inquiries are handled within Service Level Agreements (SLAs). As a leader of the team, your primary responsibility will be to...

About the RoleWe are seeking a highly skilled Customer Success Leader to join our team at StoreHub.The ideal candidate will have experience in customer success, account management, or retail operations and be able to drive business growth through strategic partnerships and relationships.This is a full-time role that requires strong communication and...

Role SummaryThis is a unique opportunity to join Zalora as a Customer Experience Manager - Support and make a significant impact on the success of our organization. As a leader of the Product Support function, you will be responsible for ensuring that requests and inquiries are handled within SLAs, while also driving results through effective team management...

AIA Hong Kong and Macau is committed to creating a healthier, more sustainable future for everyone. As part of our marketing, distribution & partnership team, you'll play a vital role in advancing this movement.Job SummaryThis Senior Customer Marketing Manager position requires a highly experienced professional to lead the Customer Marketing unit. The...

About UsZeal Group is an award-winning FinTech company offering various products. Founded in 2017, we have grown to a team of 700+ employees across the globe.We are looking for a skilled Customer Service leader to join our team in Southeast Asia. The ideal candidate will oversee the customer service team and develop strategies to improve our service...

Job OverviewWe are looking for a skilled Customer Service Team Leader to join our team at Zeal Group. As a key member of our customer service department, you will play a crucial role in ensuring that our customers receive exceptional service and support.Main Responsibilities:Lead and supervise a team of customer service representatives.Provide guidance,...

We are seeking a Cloud-based Customer Experience Lead with expertise in Salesforce CRM and Contact Centre technologies. As a Senior Solutions Architect for Sales and Marketing, you will lead the design and architecture of Salesforce CRM solutions and drive Genesys omnichannel integration.The successful candidate will have a strong background in solution...

**Job Summary:**We are seeking a dedicated and results-driven Customer Service Operation Leader to join our team at Hong Leong Bank.The successful candidate will be responsible for championing service performance within the branch, approving and reviewing financial transactions, and overseeing day-to-day activities of subordinate tellers and customer service...

Company Overview:The CMA CGM Group is a global leader in shipping and logistics, serving more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics and air freight division CMA CGM AIR CARGO, the company continually innovates to offer customers a complete range of shipping, land, air, and logistics solutions.Committed to the...

Manager, Excellence – Customer Experience & Quality Assurance (Hospitality Operations)The Customer Excellence Manager will report to the Associate Director of Excellence – Customer Experience & Quality Assurance, supporting and overseeing operational quality assurance and customer experience initiatives across business units globally. The role is...