Regional Customer Experience Director

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full time

About Us

Zeal Group is an award-winning FinTech company offering various products. Founded in 2017, we have grown to a team of 700+ employees across the globe.

We are looking for a skilled Customer Service leader to join our team in Southeast Asia. The ideal candidate will oversee the customer service team and develop strategies to improve our service delivery.

Responsibilities:

  1. Manage the Southeast Asia customer service team.
  2. Develop and implement customer service policies and procedures.
  3. Maintain records and reports on customer service activities.
  4. Resolve customer complaints/feedback promptly.
  5. Oversee the hiring and training of team members.
  6. Brief capability within existing Customer Service managers.
  7. Manage training needs of the Customer Service team.
  8. Ensure adherence to company policies and guidelines.

Requirements:

  • Experience in customer service operations with at least 5 years in a managerial role.
  • Familiarity with the Southeast Asian market and demands.
  • Degree holder in any discipline with a preference for finance, economics, or business-related fields.


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