Regional Customer Experience Director
5 days ago
About Us
Zeal Group is an award-winning FinTech company offering various products. Founded in 2017, we have grown to a team of 700+ employees across the globe.
We are looking for a skilled Customer Service leader to join our team in Southeast Asia. The ideal candidate will oversee the customer service team and develop strategies to improve our service delivery.
Responsibilities:
- Manage the Southeast Asia customer service team.
- Develop and implement customer service policies and procedures.
- Maintain records and reports on customer service activities.
- Resolve customer complaints/feedback promptly.
- Oversee the hiring and training of team members.
- Brief capability within existing Customer Service managers.
- Manage training needs of the Customer Service team.
- Ensure adherence to company policies and guidelines.
Requirements:
- Experience in customer service operations with at least 5 years in a managerial role.
- Familiarity with the Southeast Asian market and demands.
- Degree holder in any discipline with a preference for finance, economics, or business-related fields.
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