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Customer Experience Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sangfor Technologies Full time

Sangfor Technologies seeks a highly skilled Customer Success Manager to join our team in Federal Territory of Kuala Lumpur, Malaysia.

Job Description:
  • Identify opportunities for renewal and growth with existing customers, following up through various channels to convert these into successful projects.
  • Analyze the reasons behind lost customers and provide insights to regional sales teams to improve their strategies.
  • Collaborate with regional sales teams to promote and sell service products, driving business growth and expansion.
Key Responsibilities:
  1. Strong ability to work independently, with excellent adaptability and flexibility to handle unexpected situations.
  2. Excellent communication skills, able to coordinate tasks internally and engage effectively with external partners and customers.
  3. Strong data analysis and processing skills, proficient in Microsoft Office, and able to complete relevant data statistics and reporting.
  4. Proficiency in English as a working language, with experience in IT-related industries such as cybersecurity, cloud services, SaaS, or large system integrators preferred.