Customer Experience Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

As a Retail Services Associate, you will be responsible for driving growth in Pakistan and the APAC English-speaking market by acquiring new clients and helping retain existing ones. Your primary focus will be on conversion performance, ensuring a seamless client experience from initial contact to onboarding.

To achieve this goal, you will work closely with internal stakeholders to improve the onboarding experience, handle client complaints, and develop effective marketing campaigns to decrease churn rate and increase customer lifetime value.

You will also be responsible for retention and churn performance, proactively touching all customer segmentations to maximize the entire customer portfolio – Productivity management.

Your role requires fluency in English and Urdu (verbal and written) to effectively communicate with Pakistani clients. Experience with cold calling/outbound sales/tele sales is essential, preferably in B2C. A working knowledge of financial markets and trading is required or a strong passion to develop knowledge and career in FX, CFD, and Crypto trading.

Axi offers competitive compensation, extensive learning opportunities, including professional training and certifications, soft skills development, 21 annual leave days per year, and Health Insurance.

We prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with dignity.



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