Digital Customer Experience Specialist
1 day ago
We are seeking a CRM Specialist to develop and implement CRM initiatives for jobseekers (B2C) and employers (B2B).
About the Company:FastCo is a leading digital platform connecting non-executive job seekers to reliable employers in Singapore and Malaysia.
Key Responsibilities:- Develop & implement CRM initiatives for jobseekers (B2C) and employers (B2B)
- Analyse CRM data to optimize user journeys and engagement
- Implement A/B testing and provide data-backed recommendations
- Track and report key CRM metrics (retention, conversion, churn)
- Collaborate with marketing, sales, and product teams
- Highly analytical and collaborative problem-solver with excellent communication skills
- 2-3 years of CRM or digital marketing experience
- Proficiency in CRM platforms (e.g., HubSpot, Insider, Netcore)
- Strong data analytics skills (proficiency in e.g. Excel, Google Analytics, Power BI, Tableau)
- Excellent writing skills for crafting engaging CRM communications
- Ability to interpret data and create strategic reports
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Digital Marketing Specialist
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Customer Experience Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Isentia Full timeCustomer Experience Specialists work as part of the broader Customer Experience Team tasked with providing best in class service to our clients. The role involves providing Admin & Relevance Support to both clients and AMT, which can include: working on client briefs, building search queries in Legacy, iSAMS, or Pulsar Platforms, investigating issues...
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Digital Marketing Specialist
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Digital Customer Experience Specialist
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