Digital Customer Experience Specialist

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia FastCo Full time
Job Title: CRM Specialist

We are seeking a CRM Specialist to develop and implement CRM initiatives for jobseekers (B2C) and employers (B2B).

About the Company:

FastCo is a leading digital platform connecting non-executive job seekers to reliable employers in Singapore and Malaysia.

Key Responsibilities:
  • Develop & implement CRM initiatives for jobseekers (B2C) and employers (B2B)
  • Analyse CRM data to optimize user journeys and engagement
  • Implement A/B testing and provide data-backed recommendations
  • Track and report key CRM metrics (retention, conversion, churn)
  • Collaborate with marketing, sales, and product teams
Requirements:
  • Highly analytical and collaborative problem-solver with excellent communication skills
  • 2-3 years of CRM or digital marketing experience
  • Proficiency in CRM platforms (e.g., HubSpot, Insider, Netcore)
  • Strong data analytics skills (proficiency in e.g. Excel, Google Analytics, Power BI, Tableau)
  • Excellent writing skills for crafting engaging CRM communications
  • Ability to interpret data and create strategic reports


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