Digital Customer Experience Specialist

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Da Vinci Clinic Full time

Do you want to make a difference in people's lives? At Da Vinci Clinic, we're looking for a highly skilled Remote Client Engagement Expert to join our team

About the Role

This role involves:

  • Interacting with patients and clients through various online channels to provide support and resolve issues.
  • Providing detailed information about our services, treatments, and appointment procedures.
  • Assisting patients with scheduling appointments, rescheduling, or cancellations.
  • Proactively recommending and upselling products/services based on customer needs and preferences.
Requirements

To excel in this role, you'll need:

  • Excellent communication skills to interact with patients and clients.
  • Ability to think critically and provide effective solutions.
  • Proficiency in using online communication tools, CRM software, and basic office applications.
  • Strong time management skills to handle multiple tasks efficiently.

You'll also need:

  • High school diploma or equivalent; additional certifications or degrees in healthcare administration or customer service are a plus.
  • Previous experience in customer service, preferably in a healthcare or clinic setting.
  • Familiarity with medical terminology and healthcare procedures is desirable.
Our Benefits

We offer:

  • Medical Claims: Claim up to RM500 annually for Medical Claims.
  • Medical Check-up: Annually medical check-up.
  • Aesthetic Treatments: FOC Aesthetic Treatments.
  • CNY: Free CNY holiday.
  • Increment & Bonus: Yearly Increment & Bonus based on performance.


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