High-Quality Compliance Reviewer

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

The High-Quality Compliance Reviewer will be responsible for ensuring the highest level of quality in Compliance case reviews and implementing processes to maintain performance standards across all Compliance Ops functions.

About the Opportunity

In this role, you will monitor and evaluate compliance cases processed by Compliance Ops agents, provide feedback to Compliance Ops functions to improve agent performance, and ultimately ensure efficient and high-quality implementation of compliance controls.

Key Responsibilities
  • Conduct QA review to assess agent performance, identify areas for improvement, and provide feedback and coaching.
  • Perform root cause analysis by reviewing quality monitoring data to identify trends and areas for improvement, and provide recommendations for training and process enhancements.
  • Collaborate with cross-functional teams to identify and resolve quality-related matters.
Requirements
  1. Minimum 2-5 years of experience in a Quality Assurance role (experience in the FinTech / Crypto / Financial Institutions industry will be an added advantage).
  2. CAMS or ICA certification is a plus.
  3. Able to work on-site.
  4. Strong analytical skills with the ability to analyze data and provide actionable insights for continuous improvement.
  5. Excellent verbal and written communication skills.


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