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Customer Relationship Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia FastCo Full time
Job Title: CRM Specialist

FastCo is a leading digital platform connecting non-executive job seekers to reliable employers in Singapore and Malaysia.

About the Role:

We are seeking a highly analytical and collaborative problem-solver with excellent communication skills to translate data into strategic action. As a CRM Specialist, you will play a crucial role in improving our B2B (Employers) and B2C (Jobseekers) engagement through targeted CRM initiatives.

Key Responsibilities:
  • Develop and implement CRM initiatives for jobseekers (B2C) and employers (B2B)
  • Analyse CRM data to optimize user journeys and engagement
  • Implement A/B testing and provide data-backed recommendations
  • Track and report key CRM metrics (retention, conversion, churn)
  • Collaborate with marketing, sales, and product teams
Requirements:
  • Highly analytical and collaborative problem-solver with excellent communication skills
  • 2-3 years of CRM or digital marketing experience
  • Proficiency in CRM platforms (e.g., HubSpot, Insider, Netcore)
  • Strong data analytics skills (proficiency in e.g. Excel, Google Analytics, Power BI, Tableau)
  • Excellent writing skills for crafting engaging CRM communications
  • Ability to interpret data and create strategic reports
What We Offer:

At FastCo, we invest in your career growth. As part of our marketing team, you'll have the opportunity to take on increasing responsibilities, from campaign execution to strategic leadership. Whether you aim to become a Senior or Marketing Manager, we provide the support and mentorship to help you succeed.