Premium Experience Leader

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

Premium Experience Leadership Opportunity

We're seeking a highly motivated and experienced Premium Experience Leader to join our team at American Express. In this role, you'll be responsible for leading a team of customer service representatives to deliver exceptional experiences and achieve performance targets.

About the Role:
  • Lead a team of customer service representatives to ensure excellent service delivery and achieve performance targets.
  • Develop and implement strategies to improve customer satisfaction, retention, and acquisition.
  • Collaborate with marketing and product teams to enhance our premium travel and luxury products.
  • Maintain a deep understanding of our customers' needs and preferences to inform our service delivery and product development.

Your Skills and Qualifications

We're looking for a skilled and experienced leader who can motivate and inspire their team to deliver exceptional results. As a successful candidate, you'll have a proven track record of leadership, excellent communication and problem-solving skills, and a passion for delivering outstanding customer experiences.

Requirements:
  • Minimum 1 year of experience in a leadership role, preferably in the customer service industry.
  • Strong background in coaching, counseling, and motivating customer-facing teams.
  • Excellent analytical and problem-solving skills to drive business growth and improve customer satisfaction.
  • A good level of knowledge or expertise in the area of premium travel and luxury products.


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