Global Customer Experience Analyst

2 days ago


Johor Bahru, Johor, Malaysia CXG Full time

We're seeking skilled professionals to join our team as Global Customer Experience Analysts. As a key member of our team, you'll be responsible for evaluating customer experiences across various luxury brands, providing critical feedback that helps refine their services.

  • Assess customer experiences across various luxury brands, including fashion, beauty, jewelry, and automobiles.
  • Work closely with sales associates in-store or online, evaluating the ambiance, service quality, and overall customer experience.
  • Provide honest feedback through our platform, using questionnaires to share your observations.
About the Opportunity:
  • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
  • Flexibility - each assignment takes approximately 20 minutes, giving you the flexibility to complete multiple tasks.
Requirements:
  • Must be 18 years of age or older.
  • Current customer of premium and luxury brands.
  • Not currently under contract with any retail brands, to ensure impartiality.
  • Punctual, organized, detail-oriented, and reliable.
  • Observant and passionate about customer experience.
Benefits:
  • This is a freelance, project-based position.
  • Flexible working hours.
  • Compensation for Non-Purchase Evaluations: Earn a fee based on mission complexity.
  • Compensation for Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.


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