Service Delivery Executive

22 hours ago


Johor Bahru, Johor, Malaysia FM Global Logistics Full time
About FM Global Logistics

Grow with FM Global Logistics, where we believe in investing in our people's growth and success. Our mission is to deliver unparalleled customer experiences by harnessing the collective expertise of our talented professionals.

We're seeking an ambitious Service Delivery Executive to join our team. In this role, you will be responsible for delivering high-quality services to customers, ensuring seamless logistics processes, and maintaining robust relationships with internal and external stakeholders.

Job Accountabilities
  1. Service Delivery Management: Manage service delivery, ensuring that customers receive exceptional service, and their needs are met consistently.
  2. Collaboration and Communication: Build and maintain strong relationships with customers, agents, shipping liners, and co-loaders, fostering a culture of collaboration and open communication.
  3. Operational Excellence: Continuously monitor and improve logistics processes, striving for operational excellence and minimizing errors.
Requirements and Qualifications
  • Strong Leadership Skills: Possess strong leadership skills, motivating teams to achieve exceptional results, and driving performance improvement.
  • Interpersonal and Communication Skills: Exhibit excellent interpersonal and communication skills, building trust with customers, colleagues, and external partners.


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