Customer Service Manager

2 days ago


Johor Bahru, Johor, Malaysia Gds Services Full time

As a key member of our dynamic team, you will play an integral role in our rapid expansion into new international markets. We are seeking talented individuals who are passionate about building strong customer relationships based on professionalism and integrity.

The ideal candidate will possess excellent communication and coordination skills, with the ability to manage virtual teams and ensure customer satisfaction through efficient delivery of contracted services.

  • Manage customer interface communication for project delivery and ongoing service operations, coordinating internal resources according to company standards and customer requirements.
  • Provide regular project reports and service reports, organizing customer meetings with internal teams for effective communication.
  • Drive Data Center construction and customization projects from end-to-end, including project schedule, quality, cost, and risk management.
  • Ensure SLA and customer satisfaction during ongoing operation phase, coordinating DC Operation, Network, and IT service teams for continuous service improvement and risk mitigation.


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