Customer Service Manager

6 days ago


Johor Bahru, Johor, Malaysia Laurels & Leafz Flora Sdn Bhd Full time

About Laurels & Leafz Flora Sdn Bhd

We are a rapidly growing company looking for a skilled Customer Excellence Executive to join our team. This individual will be responsible for handling customer inquiries and resolving issues in a timely manner.

Key Responsibilities

  • Manage customer relationships and build trust through effective communication.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Work closely with the sales team to identify and capitalize on sales opportunities.
  • Analyze customer data to identify trends and areas for improvement.
  • Make recommendations to senior leadership to enhance customer experience and drive business growth.

Requirements

  • Possess excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Demonstrated experience in customer-facing roles and a proven track record of success.
  • Strong analytical and problem-solving skills, with ability to think critically.
  • Proficient in CRM software and other technology tools.
  • Experienced in developing and implementing sales strategies and tactics.


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