Customer Service Manager
6 days ago
About Laurels & Leafz Flora Sdn Bhd
We are a rapidly growing company looking for a skilled Customer Excellence Executive to join our team. This individual will be responsible for handling customer inquiries and resolving issues in a timely manner.
Key Responsibilities
- Manage customer relationships and build trust through effective communication.
- Develop and implement strategies to improve customer satisfaction and retention.
- Work closely with the sales team to identify and capitalize on sales opportunities.
- Analyze customer data to identify trends and areas for improvement.
- Make recommendations to senior leadership to enhance customer experience and drive business growth.
Requirements
- Possess excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Demonstrated experience in customer-facing roles and a proven track record of success.
- Strong analytical and problem-solving skills, with ability to think critically.
- Proficient in CRM software and other technology tools.
- Experienced in developing and implementing sales strategies and tactics.
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