Payment Technology Specialist
2 weeks ago
Tutuka is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 60 countries, at scale.
We are a leader in payments with an advanced, multi-cloud platform offering both shared and dedicated processing instances, vast global presence and richer, real-time data. As a skilled Technical Account Manager you will be responsible for managing and supporting our clients, ensuring they receive exceptional service and technical solutions.
You will work closely with engineering and product teams to resolve technical issues and provide insights. Our ideal candidate possesses a deep technical understanding of payment domains including expertise in ISO8583.
Key Responsibilities:- Serve as the primary technical point of contact for clients addressing their needs and resolving issues.
- Maintain a deep technical understanding of payment domains including expertise in ISO8583.
- Utilise knowledge of web technologies REST APIs authentication authorisation and SQL scripting to support clients.
- Demonstrate strong troubleshooting skills and the ability to drive technical discussions.
- Collaborate with engineering and product teams to implement technical solutions.
- Analyse application error logs exceptions and stack traces.
- Manage and escalate issues as necessary to ensure timely resolution.
- Develop and maintain strong relationships with clients to understand their business needs and objectives.
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