Sea Logistics Operations Director

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Kuehne + Nagel AS Full time

You will be a key member of our Operational Care Team, bringing your leadership expertise to the delivery of operational excellence in sea logistics.

Your Role

As a leader in our OCC team, you will drive operational excellence by providing strategic direction and optimization, while working closely with internal and external stakeholders.

Your Responsibilities
  • To lead collaboration between customer care locations, sales, systems, and processes to deliver exceptional customer experiences, supporting the development of new and existing customer targets.
  • To ensure supplier relationships are created and proactively managed to meet service level agreements and Global Partnership Rules.
  • To develop and maintain senior-level relationships with sea logistics carriers.
  • To manage interfaces and the exchange of information and knowledge across the organization, driving process improvement and automation.
  • To contribute as a process owner to continuous improvements of processes and controls for lean operations, focusing on cost effectiveness and productivity.
  • To optimize proceedings to ensure the development of sea logistics operational KPIs.
  • To ensure timely and accurate management of invoicing, payables, and FSL management.
  • To take on the responsibilities of the national/cluster dangerous goods coordinator.
  • To drive process improvement, automation, and productivity in operation, and timely and accurate management of all RC and related activities.
  • To deliver a state-of-the-art customer experience through adherence to market standards and shipment management, ensuring high-quality operation KPIs and customer reporting.
  • To manage allocation and strictly adhere to compliance and P/L responsibility.
Your Skills and Experiences
  • Education: Bachelor's degree in logistics, supply chain management, business administration, or a related field.
  • Experience: At least 10 years of experience in sea logistics or a related field, with a proven track record in operational management.
  • Technical Skills: Proficiency in logistics software and a strong understanding of sea freight operations.
  • Leadership: Proven team management skills and strong interpersonal abilities.
  • Customer Service: Excellent skills in handling complex customer interactions.
  • Communication: Strong verbal and written communication skills.
  • Analytical Skills: Ability to analyze data for operational efficiency.
  • Passion and Toughness: Passionate, strong, and capable of managing people effectively.


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