Help Desk Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time 4,500 - 4,800 per month

About the Role

We are seeking a Client Success Representative to join our Growthfn team. In this role, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and order management.

Key Responsibilities

Customer Support

  • Respond to customer inquiries and concerns via phone, email, or live chat.
  • Provide product and service information to customers.
  • Resolve customer complaints or escalate issues to senior team members.

Order and Account Management

  • Process customer orders, modifications, and cancellations.
  • Manage customer accounts, including password resets and profile updates.

Problem-Solving

  • Identify and resolve customer issues efficiently.
  • Offer proactive solutions to enhance customer satisfaction.

Estimated Salary: $55,000 - $70,000 per year

Our company culture includes:

  • A collaborative and inclusive work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package


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