Growthfn Support Associate
1 month ago
Job Summary
Growthfn is looking for a Help Desk Specialist to join our team. The successful candidate will provide top-notch support to our customers, ensuring a positive experience through effective communication and problem-solving skills.
Responsibilities
Customer Service
- Address customer inquiries and concerns in a timely and professional manner.
- Provide product and service information to customers.
- Escalate complex issues to senior team members when necessary.
Order and Account Management
- Process customer orders, modifications, and cancellations.
- Manage customer accounts, including password resets and profile updates.
Problem-Solving
- Identify and resolve customer issues efficiently.
- Offer proactive solutions to improve customer satisfaction.
Estimated Salary: $50,000 - $65,000 per year
Our company offers:
- A comprehensive benefits package
- Regular performance evaluations and feedback
- A collaborative and innovative work environment
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