Growthfn Support Associate

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time 4,500 - 4,800 per month

Job Summary

Growthfn is looking for a Help Desk Specialist to join our team. The successful candidate will provide top-notch support to our customers, ensuring a positive experience through effective communication and problem-solving skills.

Responsibilities

Customer Service

  • Address customer inquiries and concerns in a timely and professional manner.
  • Provide product and service information to customers.
  • Escalate complex issues to senior team members when necessary.

Order and Account Management

  • Process customer orders, modifications, and cancellations.
  • Manage customer accounts, including password resets and profile updates.

Problem-Solving

  • Identify and resolve customer issues efficiently.
  • Offer proactive solutions to improve customer satisfaction.

Estimated Salary: $50,000 - $65,000 per year

Our company offers:

  • A comprehensive benefits package
  • Regular performance evaluations and feedback
  • A collaborative and innovative work environment


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