Veeam Account Manager

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Veeam Software Full time
Responsibilities
  • Responsible for overachieving Quota tied to territory Renewal and Expansion goals
  • Effectively manages Annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks
  • Understands who the stakeholders are at the customer and at partner, what matters to them, and work backwards
  • Cold call customers with lapsed support, with the goal to reactivate support
  • Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ's
  • Clearly communicate and sell complicated offers, internally and externally
  • Accurate forecasting, business analysis and sharing insights
  • Assisting customers with whatever is needed to ensure customer success, including but not limited to:
  1. Licensing Transfers (opening license cases, walking customer through the process, following up to ensure satisfactory resolution)
  2. Customer Support Ticket Assistance (Educating customers on how to open support tickets, Escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction)
Ensure appropriate support to Veeam's channel partners, to successfully close renewal and additional licensesAccurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)Manages inbound Renewal inquiries through different Renewals portalsPrioritize workload in order to meet all KPIs, goals and objectives.Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratingsFocuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base

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