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Quality Assurance Specialist

2 weeks ago

Petaling Jaya, Selangor, Malaysia Grab Full time

In this pivotal role, you will be responsible for overseeing the quality of users on our platform, ensuring a superior experience across all facets. This involves working closely with the Manager, Platform Quality & Experience, and contributing to project rollouts that enhance user satisfaction.

Key responsibilities include:

  • Overseeing the quality of users on our platform, ensuring a superior experience across all facets.
  • Driving project rollouts, providing analytical insights and aligning stakeholders on quality standards.
  • Analyzing user journeys, leveraging real-time feedback to pinpoint areas for improvement.

Requirements:

  • Minimum 5 years' experience in Project Management, Consulting, Strategy, or Business Analysis.
  • Exceptional stakeholder management and communication skills.
  • Ability to interpret data, identify process gaps, and devise strategic improvement plans.
  • Proficiency in SQL, Excel, and Google Sheets.